Refund Policy

Refund Policy

Cancellation of orders

The Customer may not automatically cancel an order once processed online. A written request must be submitted by the Customer to Jaycor. Provided the goods have not yet been readied for shipment and no costs have been incurred, Jaycor may cancel the order and written confirmation will be sent to the Customer.

Once items are invoiced and prepared for dispatch or actually dispatched, eligibility for return and refund only becomes applicable, as per the conditions set out below.

In the event of cancellation of part of any order only, Jaycor may invoice the customer any difference in selling price per unit applicable to the final quantity compared to the quantity originally ordered.

Eligibility for Return and Refund

Stocked cables and wires that have not been specifically cut to length may be eligible for return and refund. Connectors and accessories ordered from stock may be eligible for a return and refund.

Any cables and wires purchased and cut to length as per the Customer’s online purchase order are not eligible for refund. All non-stocked items that carry minimum order quantities are not eligible for return and refund unless faulty or defective.

To be eligible for a return, goods must be unused and in the same condition that they were received.

Items purchased on special promotion or on sale are not eligible for a return and refund.

In instances where goods are not eligible for returns and refund, a request may still be sent to Jaycor who reserves the right, in exceptional circumstances, to negotiate and agree upon term s of a return with the Customer on a case-by-case basis. This will be subject to a negotiated handling fee.

Shipping costs are non-refundable. If a refund is paid the cost of shipping will be deducted.

Conditions for Return and Refund

The Customer must contact Jaycor prior to the return of any goods and obtain the prior consent of Jaycor. Returns may only be accepted with prior written agreement issued by Jaycor, who will issue the customer with a GRV (Goods Returned Voucher) number.

A refund request and return must be made by the Customer within 15 days of the date of delivery (as stated on the delivery documentation). Thereafter, items may not be returned.

Goods must be returned to Jaycor in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale.

For goods returned due to Customer error or no longer being required, a handling fee will be applicable. Jaycor reserves the right, in exceptional circumstances, to waiver the handling fee, on a case-by-case basis.

Where the customer returns goods to Jaycor not in accordance with the conditions of this policy, Jaycor will return the goods to the Customer at the Customer’s expense.

Jaycor accepts no responsibility for any loss of or damage to products in transit from Customer to Jaycor.

Process for requesting a return and refund

The customer should email online@jaycor.co.za or call a Sales Associate on +27 11 444 1039 providing full details of the purchase together with the reason why the goods are to be returned and refunded.

Only on receipt of the approved GRV reference number and agreement that the goods may be returned, can the goods be sent back to Jaycor. The refund is still subject to inspection of the goods.

To return the goods, the Customer must send the goods to: Unit 3, 7 on Mastiff, Mastiff Road, Linbro Business Park, Sandton, Johannesburg. If the goods were originally collected from the Cape Town branch, the goods can be sent to Unit 7, The Stockyard, No. 3 Ravenscraig Rd, Woodstock, Cape Town.

The Customer will be responsible for paying the shipping costs for returning of the item/s. For defective or damaged items the shipment costs will be refunded by Jaycor. This only takes place once Jaycor has determined and agreed that the goods are defective or damaged. The replacement of damaged or defective goods will be shipped at the cost of Jaycor.

Jaycor recommends that the Customers make use of a trackable shipping service to ensure that the goods are received by Jaycor. Shipping insurance is recommended.

On receipt of the goods, Jaycor will inspect the items and send an email notifying that the goods have been received and whether a refund has been approved or rejected.

If approved, a refund will be processed accordingly to the original method of payment. When applicable, banking details will be requested and the refund will be paid into the bank account as per the Customer’s instruction. A cancelled bank cheque or bank statement will be required for verification of bank details. No claim can be made against Jaycor in the event of fraudulent bank details having been provided.

Refunds will be processed within 7 days of the refund having been approved and the goods being returned. Customers must make provision for delays in payments being reflected on bank statements, according to banking policy.

Should a refund not appear on the bank or credit card statement within 10 days, the Customer should contact the Jaycor accounts department on +27 11 444 1039