There are accepted utility services which businesses require in order to function: water, gas, sewer and electricity services are at the very top. As public utilities, these services are provided to all organizations; their cost is typically determined based on usage and demand, and customers pay a metered fee based on individual consumption levels.
When you reflect on public utilities, what comes to mind? How reliant we are on them? How fundamental they are to our survival? How the services are primarily invisible to us, and how we often take them for granted?
When you think about it, many of these statements could also be said about IT networks, especially as they have changed over the past few years to support digital buildings and IoT. It’s becoming extremely common to refer to – or think about – IT as a utility because of how central it is to every business – and to our everyday lives. Enterprise networks are just as vital as electricity and water to keeping a business afloat.
Today’s users expect networks to be fast and fully functional. They do not think about the behind-the-scenes work it takes to make that network connection transpire. When you flip a light switch, do you think about where the electricity is coming from, or the process required to make your overhead lights turn on? When you think about IT as a utility, you expect to be able to connect to a network whenever you want – you assume it will always be available and easy to access, regardless of where you are.
Read full article